Refund policy

Refund & Return Policy
Last updated: 23 April 2026

At ALORAJEWELS, we strive to deliver high-quality jewelry and a premium shopping experience. Please review our policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in original packaging

  • Return request must be raised within 3 days of delivery

  • Product must be in the same condition as received

To initiate a return, email us at: alorajewels.help@gmail.com with your order number and reason.

2. Non-Returnable Items

The following items are not eligible for return:

  • Earrings (for hygiene reasons)

  • Customized or personalized jewelry

  • Items purchased during clearance or sale

3. Damaged / Incorrect Products

If you receive a damaged or incorrect item:

  • Contact us within 24 hours of delivery

  • Provide clear unboxing video and images

We will offer:

  • Replacement OR

  • Full refund (if replacement not available)

4. Refunds

  • Refunds are processed after product inspection

  • Approved refunds will be credited within 5–7 business days

  • Refund will be issued to the original payment method

5. Exchange Policy

We offer exchanges only in case of:

  • Size issues (if applicable)

  • Defective product

6. Shipping Charges

  • Return shipping cost is borne by the customer

  • Original shipping charges are non-refundable

7. Cancellations

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, cancellation is not possible

8. Contact Us

For any queries, contact us at:
Email: alorajewels.help@gmail.com